In 2011, I reported on the Halifax Humane Society (HHS) in Daytona Beach, FL when plans were announced to remove the overnight drop off cages from the facility. The executive director was tired of people who needed to surrender pets successfully dodging the staff’s lectures and finger wagging that took place during normal business hours. Now, more bad news in the HHS customer service department.
Heidi Klem, a local rescuer, had a dog named Stick escape last week and immediately began making phone calls. One of those calls was to HHS to file a lost dog report for Stick, who was wearing two collars at the time he escaped. HHS does not post photos of all the pets in its care anywhere online. The HHS staffer told Ms. Klem he had conducted a walk-through of the facility and Stick was not there:
This was at noon Wednesday; they euthanized him at 5:45 that evening,” Klem said.
Oops. At the time of the walk-through, Stick was reportedly in the clinic at HHS receiving medical care after being hit by a car. And yes, there’s a lame-o explanation for the killing:
The humane society said Stick’s lost dog report was filed incorrectly, which is why no one knew his owner was looking for him.
“We’re deeply apologetic for our role in this dog not being returned to its family.”
Our role. Dude, what? The implication that there were other roles involved in the killing of Stick is offensive. HHS killed Stick. Full stop. If you can’t own it, maybe you shouldn’t be doing it.
Klem is asking the shelter to make changes by posting pictures of lost dogs on Facebook and on their own website.
I would ask that the Halifax Humane Society not only post photos of every pet in the facility upon impound – a simple lifesaving tool that every pound should use – but also that they stop killing pets. A dog wearing two collars is someone’s pet. A person filing a lost dog report with your facility is your customer. Do your jobs.
(Thank you Clarice.)