Animal advocates are concerned that once again, Memphis Animal Services is not updating the only online listings the city does for animals at the facility: PetHarbor. These listings, while far from ideal, are essential since MAS has limited hours, limited services, and lots of locked doors where animals are hidden from view. In some cases, the online listing is the only way for anyone to know an animal is being kept at the facility. As usual, MAS director James Rogers blames technical difficulties and wants everyone to please stand by:
From: Lou Ann Selves
Sent: Tuesday, October 27, 2015 3:06 PM
To: Rogers, James; Tunstall, DeKeishia Masha; Dunlap, Tracy
Subject: Pet Harbor
PetHarbor shows the last dogs that came into the shelter were on October 19. No dogs have been brought in since that date or has no one updated? Considering review dates are critical, some have a small chance of getting out of there if their info is not available.
Lou Ann Selves
On Tue, Oct 27, 2015 at 3:41 PM, <James.Rogers@memphistn.gov> wrote:
Good afternoon Lou Ann,
We are aware of the issue and working with our IS department and Chameleon customer service to correct. Your patience is appreciated.
James M. Rogers
From: Lou Ann Selves
Sent: Tuesday, October 27, 2015 3:54 PM
To: Rogers, James
Cc: Tunstall, DeKeishia Masha; Dunlap, Tracy
Subject: Re: Pet Harbor
How will this “issue” affect the animals’ review dates who are coming into the shelter and have no chance to be posted to PetHarbor?
Date: Tue, Oct 27, 2015 at 3:55 PM
Subject: RE: Pet Harbor
To: Louann Selves
Cc: DeKeishia.Tunstall@memphistn.gov, email@example.com
MAS will adjust accordingly. Thanks
Adjust accordingly. So MAS has been no kill for 10 days or… erm, something else? The animals must really be piling up. MAS might finally have to use all those brand new cages that have been collecting dust since the place opened. Or not – video of the Puppy(less) Room at MAS taken this week by Jody Fisher:
So where are all the animals who have been impounded by MAS over the last 10 days? Where are all the animals whose review dates have been adjusted in order to compensate for the city’s failure to list them online so they can be reclaimed, rescued or adopted? Why does MAS have so many technical difficulties using PetHarbor? Is PetHarbor designed for rocket scientist use only? I reached out to Chameleon for comment last time MAS was blaming the company for the failure to post photos of animals (not very long ago) but no one responded. Hopefully they are more responsive to their customers who have com-pew-tor problems. Ten days is an awfully long time to leave animals’ lives hanging in the balance – if in fact any are actually still alive.